Returns and exchanges

To start the return process for your order, please enter your email address and the order number below.

    HOW TO MAKE A RETURN

    If for any reason you are not satisfied with your purchase, you may return the products within 14 days of the date when the order is received.

    1. To start the return process, please fill out the form above with your order number and email. At the next step, you will be able to choose the products you want to return.
    2. After you submit your request, you will receive an email confirming the exercise of the right of withdrawal, containing instructions to proceed with the return of the product, to be sent within and no later than the following 30 days to Arianna Couture.
      Before confirming the withdrawal request, the cost to return the goods will be specified.
    3. Place the products in the original packaging. The products must be returned in the same condition in which you received them, meaning in perfect shape, complete with all their unused components, with all original packaging, any provided instructions, and with labels and tags still attached to the products. The items will be reviewed to ensure everything has been returned intact.
    4. Print the return label with the courier name, which you will receive via email, and apply it outside of the box.
    5. Please keep the shipment receipt for reference.

    Consumers who decide to use the shipping agent chosen by Arianna Couture for the return shipment will not have to pay the costs of the return directly. If you decide to use a different shipping agent, the return costs will be charged to you.

    REFUNDS

    If all required conditions are met, Arianna Couture will refund the full price of the purchased products. Consumers will remain responsible for the return shipping expenses unless Arianna Couture has explicitly exempted them from these expenses at the time of purchase and on the condition that the shipping agent specified in the return instructions is used.

    In the case of withdrawal, payments made will be refunded, excluding delivery costs (including any additional costs arising from customs taxes and duties, if applicable), without undue delay and, in any case, no later than 30 days from exercising the right of withdrawal. Refunds will be processed using the same payment method selected for the initial transaction unless the Consumer requests a refund via a different payment method. In such cases, any additional costs arising from the alternate payment method will be borne by the Consumer.

    If returned goods are found to be damaged (e.g., showing signs of wear, abrasion, nicks, scratches, deformation), incomplete with missing parts or accessories (e.g., altered labels or tags removed), or lacking original packaging, instructions, manuals, or warranty certificates, the Consumer will be held liable for the decreased value of the goods and will only receive a refund corresponding to the residual value of the product.

    The Consumer will be contacted if their return cannot be accepted due to non-compliance with the above-mentioned conditions.

    For more information, please read Section 10: Right of Withdrawal in the Conditions of Sale tur.