Returns and exchanges

To start the return process for your order, please enter your email address and the order number below.

    HOW TO MAKE A RETURN

    We want you to love everything you order from Casa di Bohème. But if something’s not quite right, don’t worry — you can return your item within 14 days of receiving it. Here’s how it works:

    What’s Eligible for Return

    • Items must be in original condition — unworn, unwashed, with tags and packaging intact.

    • Sale items or items marked “Non-Returnable” can’t be refunded, .

    How to Start a Return

    1. Fill out the form above using your order number and email.

    2. Select the items you’d like to return.

    3. You’ll receive an email confirming your return request, along with step-by-step instructions.

    You’ll have up to 30 days to send your return back once the request is confirmed.

    A Few Things to Keep in Mind

    • You’ll see the return shipping cost before confirming the request.

    • Please return items in their original packaging, with all tags and extras included.

    • Once received, our team will review the items to make sure everything is in perfect condition.

    Shipping Your Return

    • You’ll get a return label by email — just print it out and attach it to the package.

    • If you use our recommended courier, you won’t need to pay return shipping upfront.

    • Prefer a different courier? No problem — just note that you’ll cover the return cost in that case.

    If you have any questions, we’re always here to help.

    Thanks for shopping with us — we hope your next Casa di Bohème piece is the one.

    REFUNDS

    We want you to feel completely confident when shopping with us. If something isn’t quite right, we’re here to help.

    If all return conditions are met, we will refund the full price of the product you purchased. Please note that return shipping costs are typically the responsibility of the customer, unless otherwise specified at checkout or in your return instructions.

    Once your return has been received and inspected, your refund will be issued using the same payment method you used for your original purchase. Refunds are processed within 30 days of your return request being submitted. If you prefer a different payment method, just let us know—please note that any additional processing costs will be your responsibility.

    To ensure a full refund, please return items in their original condition: unworn, unwashed, with all tags, labels, accessories, and original packaging included. If an item is returned damaged or incomplete, we may offer a partial refund based on the condition of the product.

    If your return does not meet our return conditions, we’ll get in touch with you directly to explain the next steps.

    For full details, please refer to Section 10: Right of Withdrawal in the Conditions of Sale.